Policies

📦 Shipping Information

At jackward, we’re committed to offering affordable, competitive shipping rates to ensure your orders arrive without breaking the bank. We're constantly working to improve our shipping services and pass the savings on to you.

Please Note:
Customers are responsible for handling their own customs clearance. We strongly recommend reviewing your country’s import regulations, as duties, taxes, or restrictions may apply depending on your location.

🔄 Returns & Damaged Items

We do not accept returns, except in cases where the product arrives damaged. If your item is damaged, we’re happy to offer a replacement or refund—just send us proof of damage (photos) within 7 days of receiving your order.

📬 Marked as Delivered / Stolen Packages

Once a package is marked “delivered” by the carrier, jackward is no longer responsible for lost or stolen items. If you suspect misdelivery, please file a claim directly with your shipping carrier. At this time, we do not offer reshipments or exchanges for stolen or misdelivered items.

🔒 Privacy Policy

Last Updated: April 13, 2025

What We Collect:

  • Name, email address, and phone number

How We Use Your Info:

  • To process and fulfill orders
  • To send order updates and promotional messages via email or SMS 

Your Choices:

  • You may opt out of marketing emails or SMS at any time by following the unsubscribe instructions provided in each message.

Updates:

  • This policy may be updated from time to time. Please check this page for the latest information.

Questions?Email us at wovenjackward@gmail.com.

📱 Mobile Terms of Service

Last Updated: April 13, 2025

By subscribing to jackward's mobile messaging service, you agree to receive recurring text messages (including order updates and promotions) from us to the mobile number you provided. Consent is not a condition of purchase. Message frequency may vary.

  • Standard message and data rates may apply.
  • You may opt out anytime by texting STOP to HOMEINVASN or clicking the unsubscribe link (if provided).
  • For help, text HELP to the same number or email us.

We may update our mobile numbers or short codes without prior notice. Wireless carriers are not responsible for delayed or undelivered messages. If you change your number, you’ll need to re-subscribe with your new one.We respect your privacy. See our full Privacy Policy for details on how we collect and use your information.